Kelly Nissan of Lynnfield Service Center

I was a loyal customer for many years buying at least 6 cars. In addition, I utilized their service department as I found their prices reasonable with a great staff. However, see what happened in 2025. I should have moved on from them after August 2025. 12/30/25 They installed the wrong size wiper blades. Luckily, I noticed it before it rained/snowed or I could have got in an accident as I couldn't see out my front window. May 2025, they did not tighten the oil drain plug while performing an oil change. Again, lucky I noticed it was leaking and brought back before the engine seized. However, it stained my fairly new driveway. Their resolution was to waste more of my time by making multiple appointments to have one of their guys clean it, most of these appointments were no call, no show.

$515 for an hour of labor? I recently had my mass air flow sensor (P0101) replaced and the throttle body cleaned. Based on AI estimates, this type of service typically takes between 10 minutes to an hour. I assume part of the cost covers the 12-month/12,000-mile warranty, but the labor charge still feels excessive. The part cost was $332.17. While I was waiting in the lobby, I received both a call and an email from their sales rep asking if I was interested in trading in my car, although I was already on-site. Out of curiosity, I walked around the building to check on my vehicle and discovered it had been finished and sitting outside for 31 minutes—without anyone notifying me. It felt like they were stretching the timeline to justify the labor charge. Of course, when I walked back into

I recently purchased a Nissan with a 5 year 100000 mile factory warranty. I've had 2 repairs done under this warranty. The last one was replacing a faulty rear window defroster. The vehicle was inspected and a new rear window was ordered in one quick visit. I guess a licensed glass installer is needed to replace it. It took a couple of weeks to get the stars aligned to get this repair done. I did get a loaner vehicle from the dealership, which was nice as it took an additional 4 days to complete the job. On the day I picked my vehicle up, I found glass and glass particulate on one of my back seats. Now a few days later I'm hearing noise behind my back seat. The carpet panel against the back wall is out of place and all of the pieces of the vehicle jack are out of place and clanking around.

Hello, I had my oil change and other maintenance services done here. The service was very fast, professional, and friendly. Thank you for everything.

Test drove 3 cars took an Altima home the same day. Ask for Chris E he was fantastic. Even my daughter loved it there they gave her a big balloon. Happy customers!