Kendall Ford of Bend Express Service

This was my first experience with Mazda service and in a nutshell, the process was a breeze and the service was great. I recently bought a new CX50 and a few miles after driving it off the lot, to my dismay, it started making a grinding noise in the front axle. From prior experience with something similar and a bit of comparing to a few web searches, I figured it to be a pebble or debris somewhere in the brake assembly. I sent a recording to the dealership I bought it from and they agreed that's probably what it was. Since that dealership was 2.5 hours away in the valley, they recommended taking it into Kendall Ford/Mazda of Bend Service for servicing to take a look at it and to keep them updated. The next day, which was a Monday, understandably they had a line of cars ahead of me, but qu

Pulled up at 3:40PM for a simple oil change. No line, one vehicle already in a bay and another had just pulled in the second bay. Poor junior employee was sent out to tell me that his boss told him they were done for the day — almost a full hour before closing time. Congrats to the manager on permanently losing a customer, plus whoever else reads this review and can tell how little these people care about doing essential maintenance on your car… apathy and laziness is infectious so I’m glad nobody here ever touched one bolt on my rig. Buyer beware.

I went in for an oil change because I had a one year warranty for lube and transmission I waited close to 3 hrs. Arrived upon shop being opened for the day. After the oil change, my car started leaking oil I didn’t think much of it because I know it can be common for cars to leak a little after an oil change but recently my car started leaking like crazy I checked the oil and it was almost empty so I added some to get me through while a mechanic checked it. Next thing you know the cap was loose. If we waited over 2 hrs for an oil change I would’ve expect it for it to be done correctly. Keep in mind my car was perfectly fine before the oil change, what are the odds it starts leaking. I didn’t take it to ford so they could look at it assuming they wouldn’t admit they’re at fault. Good thing

Went in at opening opted to wait for my oil change and tire rotation, since usually it is about an hour wait.There was a mix up in the rotation of autos being serviced and waited for a little over 3 hours. The manger was very apologetic about the mishap. Which I very much appreciated. We always use the quick lube since buying our truck and have always appreciated their service and the usual quickness. The manger did a fantastic job of working through the issue and getting me out. Thank you quick lube and the team for all your help.

My husband insisted I go get my new Mazda's oil changed. By myself. The audacity! Anyways, jokes on him because these folks went above and beyond and made it super easy. I even overheard customers in the waiting area talking about how great this place is. I'll definitely be back. Thanks!