Ken's Crescent Springs Service LLC

I had my first, and hopefully last, experience with Ken’s over the weekend. Our vehicles were towed, and while the situation was our fault, what followed was one of the rudest customer service encounters I’ve ever had. As someone who works in customer service, I approached the initial call with positivity and friendliness. Kevin, on the other hand, was curt and dismissive. He later claimed he was right next to our house and would’ve cut the fee in half had we come out, something we couldn’t have known. During pickup of the vehicles, Kevin berated my husband behind his back in front of myself and my son, and mentioned that if the kids had backed in, he might’ve made a deal. Instead, he charged three full time college students, two 18-year olds and a 19 year old, $340 each for vehicles held

I appreciate their attention to detail and great customer service. The diagnostic test informs me of upcoming repairs. Kevin takes time to explain the report and answer questions.

Their dispatcher told me he'd be able to meet me in 1 hr and was right on time. He was knowledgeable about the process for towing my truck and had me to a dealership within about 40 minutes of the whole process. I had no idea what the cost would be, but it was less than I had in my head so all good there as well. I would definitely use again.

They were super friendly and we even shared a few laughs. Highly recommend

Good group of guys. Ken and Kevin are very knowledgeable when it comes to vehicles. Their 24/7 tow service is exceptional and quick too. They will be there In Less than A half a hour and guide you through the process of fixing your vehicle. You will get your vehicles back in better shape than you dropped them off.