Ken's Service Center

I stumbled on Ken's Service Center under the least desirable circumstances -- a breakdown along Rt 295 in a relatively unconventional, almost vintage car (1992 Corvette). I live in Baltimore and commute to Ft Meade, so was unfamiliar with the service centers in the area; I had my tow driver take it to the nearest shop (Ken's) and I'd sort it out the next day. With great fortune, I found a service advisor (Kelly) who listened to my concerns and a technician (Kenny) who took the time necessary to correctly diagnose my issue and keep me informed all along the way. I was so pleased with the level of attention I received that I decided it would be a good time, while the car was in the shop, to have my four tires replaced. Kenny recommended an affordable yet fully appropriate option that I a

Today I had the most prompt, professional experience with Ken’s. I dropped my car off in evening and had a diagnosis by 8:10 the next morning. Communication is one of their strengths. The repair was completed at the quoted price and I picked up that evening. I have had number of similar experiences with this operation. I highly recommend using them and found them to be honest and trustworthy!!

Kenny was as professional as it gets. Helped me out to the fullest. Let me know what was best for the time being instead of fixing it and sending me on my way. Truly wish there was a service spot near me like them. This is a place you come in and want to leave a review. They did not ask me to leave a review in any way... This is me on my own time. I fully recommend this place for any situation.

They are very pleasant and installed a tire quickly. Thank you.

Went for an oil change. When I got home oil was leaking out of the drain plug (which was only half screwed in) and after I took it to the local shop. The oil filter looked like it had not been changed and was over tightened. See Pictures Since my original post I am have received a refund and a sincere apology.