Kenworth Sales Richmond

Needed an axle shaft at 7 pm... they were a couple hundred more dollars than another parts store- however they had it in stock and were open until midnight. The service was friendly and professional, willing to answer all of my questions and put their hands on the part to verify it was actually in stock (not just what the computer said) before I drove 2 hours to pick it up. I got my rig fixed later that evening and back on the road the next morning making money - with the other guys I'd been down 2 days. Thanks Keyhole Sales !

DO NOT USE GIVE THS PLACE YOUR BUSINESS took my truck there on Feb 4 for body work didn’t get truck back till April 24th they took so many shortcuts didn’t replace radiator which cost me 2k to get that done 2weeks after having it leak on me they replaced the trans cooler and didn’t put the lines back right didn’t even make it to my first load when the line they replaced started leaking and road side charged me 1k they used to many used parts when the insurance company called for new parts screw missing out of the new grill after two weeks of leaving shop they will give you the run around and the sad part about it everything they worked on they will not fix once you leave the shop

Great service, came in at 5pm ish because of dpf sensor failures and a few other things, they got her fixed and road ready within the six ish hours before the closed, thanks for getting me rolling again guys.

Updated on 9/30/25: There has not been a reasonable attempt on the owner's part to attempt to rectify this situation. My business partner continues to be pushed through red tape to try to speak to someone. Updated on 9/23/25: Cannot in good faith whatsoever recommend purchasing any commercial truck from this establishment after having to spend $26K more than what we purchased the truck for due to engine and mechanical failures. The management has yet to get back to us which shows how they do business and treat customers. We purchased two 26' Box Trucks to start a freight hauling business for $60,000 on 7/28/25.  It starts off with the air conditioning not blowing cool.  We talked to our dealer rep and they said they would fix it.  Taking our first load on 8/7/25, the truck broke down

Bubba and the night shift were very informative and helpful. We appreciate the service.