Kevin's North Area Transmission & Automotive II

I can’t believe after all these years of dealing with them this business has completely left a bitter taste in my mouth. After 11 calls 6 visits to get an update on my transmission repair I still got nothing. They took my transmission apart and never put it back or give me an estimate on the cost. I’ve reached out to Shelton as a friend in business but after this I’m done! After complaining to so many others about my experience I never thought so may shared the same experience!! Until I take this down. Be aware of this business!! I’m highly disappointed!!

I could not be happier with the service. From the first call and on, everyone I've talked to has been wonderful. They kept me updated on progress and answering all of my questions. Had my car ready in a few days when other places would have taken weeks. Great customer service all around Update 2nd review. Had to take my car there again and my original review remains the same. I will never use another shop again. They are quick, very communicative and just all around pleasant to deal with. I don't feel like they are trying to get one over on me or talk me into repairs that I don't need. I live paycheck to paycheck so when my car breaks down it's a huge, stressful deal. I need people I can trust.

I had an unexpected transmission problem half way into my trip from Orlando to N Charleston, SC. for a wedding. Miraculously I was able to safely get me and my car here where Gloria was honest and transparent about the diagnosis. They got back to me within a day so I was able to make appropriate changes to my trip. Whatever your needs, I highly recommend them as they are knowledgeable and experienced in their fields. They made me feel comfortable and trusting in their ability and I’m very grateful for their help and knowledge with my experience.

Kevin's really saved my neck and I'll tell you just why I recommend them: First they are actually friendly, truly honest and fair. They helped me by plugging (not insisting on patching) my tire when others (I won't mention Gerald) said the tire could not be repaired and I HAD to purchase a new one! Second, I was running late for work and needed it quick and fires what: they actually cared and did it quick! This is so rare! I highly recommend them and you will too!!!

When I tell you, they don’t have to worry about me anymore. I came to them trying to give them the benefit of the doubt because I have used their services to get a diagnostic before, but the way that lady was rudely talking to me on the phone and how harsh they were talking to me and telling me things like “get me a key here by the morning “ I will not accept that at all that is not professional and that is not what I stand for if you’re going to talk to me like that, then I rather spend my money elsewhere. Overall, I will never ever be visiting the store or any other of their establishments ever again I was dissatisfied. I simply came for a transmission diagnostic. I know that I had a bad battery and broken key fob and I was willing to replace my bad battery and show them how to start the