Key Auto Company

Just left from getting a 2026 Buick and my experience was the best Manager Christian Ortolaza was the best from the time me and my family pulled up to us leaving he was great also our salesperson Matt was amazing as well he was determined to get me what I asked for and he did great customer service guys thank you so much I’m ready to enjoy my new ride ❤️

I took my car 2013 Hyundai Elantra there for the first time on January 12th 2026 and customer service seems excellent but they charged me $30+ as fees. $31.59 ssc (shop supply charges) which I have no clue and I didn't get anything from their office such as snacks or water etc. They arrange Uber ride at no cost to the customer.

Not sure what happened to my last review, but I saw it was not posted.... In any case, Andrew Giacoma was great. He helped me upgrade from my Accent (which I also purchased from Key) to my Sonata Sport which I absolutely love. To be honest, I wasn't sure that it would work out, but Andrew made it happen for me. I walked in on a Thursday evening after work, and walked out with a fair deal on a fantastic car. No pressure. No sales tactics. Just good, honest customer service. It's been two weeks now and not a second of buyer's remorse :-) Very, very satisfied customer. Great overall experience. I will definitely be back again and again, and refer all of my friends and family to Andrew.

Purchased a vehicle with the help of Nelson. It was the best car buying experience I've ever had and I would highly recommend anyone buy a car here. I'll be returning for any future car purchases and will be sure to ask for Nelson's assistance again!

Key Hyundai Service Department *Rating:* 1/5 *Review:* I recently had the misfortune of visiting the Key Hyundai service department, and I was thoroughly disappointed with the experience. As a loyal Hyundai customer, I expected a higher level of service, but unfortunately, the team fell short in several areas. *Concerns:* 1. *Poor Customer Service:* The service advisor I worked with seemed disinterested and unresponsive to my concerns. I was not provided with regular updates on the status of my vehicle, and my questions were met with vague answers. 2. *Inaccurate Quotation:* The initial quotation I received was inaccurate, and I was not informed of the changes until the service was complete. This lack of transparency is unacceptable and resulted in unexpected additional costs. 3. *Sub