KEY COLLISION OF SALEM LLC

Okay, so I know that when you get in an accident, you're not supposed to use the body shop that the insurance company recommends. I didn't know another one, though, and Key Collision of Salem got good reviews, so I figured might as well go with the one that the insurance company was likely to approve. Turned out to be a great choice, they were extremely helpful and professional from start to finish. It was easy to schedule time to go do the initial estimate, they took care of all the communication with the insurance company, and they we're flexible about when I could drop off the car. Once they had it, I got regular texts as it moved from analysis to disassembly to repair to reassemble to painting. Pick up was super easy, and they handled getting the rental car back to Enterprise. I'

I own a Lexus 2022 ES 350. I take great care of my car. I clean every inch and every corner of my car. I was in a very unfortunate situation where one rainy morning on my way to work a massive piece of a tree in the back roads landed on my drivers side of my car severely damaging my windshield, drivers side doors and mirror. I was absolutely devastated!! I brought it to key collision of Salem NH where I met Tim. He reassured me after taking a very good look at every detail of the damages that the team there will take excellent care of my car and restore it back to its original condition. They kept reaching out to me as they were progressing with all stages of the repairs. I also talked to Dwayne on the phone as well as Tim as they were updating me on the progress. Long story short after a

I cannot recommend Salem Key Collision enough. After a front-end accident left my car in rough shape, I was stressed, but they made the entire repair process seamless. From the very start, the customer service was incredible. I worked closely with a gentleman at the front desk (I wish I remembered his name because he deserves a huge shoutout and maybe even a bonus lol!). He was so kind and actually listened to my concerns. He even recommended an alignment check due to the nature of the impact, which showed he really cared about the safety and longevity of my car. The communication was top-tier—I received text updates almost daily, so I was never left wondering what was happening. When I went to pick the car up, it looked brand new and was detailed inside and out. To top it all off, the sa

Amazing service! Very quick, professional and personable. My car was done earlier than I expected. They kept me updated all throughout the process. They made a difficult situation a very pleasant one. Very pleased and would recommend anytime! I also appreciated the car wash (interior and exterior)!

Key Collisions in Salem NH is the best Tim was my contact and made the process stress free along with the other staff they where pleasant and friendly stayed in contact with me and the insurance company when my car was done it looked great like there was no accident and Tim went out with me and we checked everything out. I will definitely use them again if need.