Keystone Automotive - Sterling, VA

This place lacks customer service. In all the time I've ordered parts from this place nobody communicates over the phone that it's 6 months or 6k warranty. They just mention 6 months warranty. The manager then tells me it's mentioned on the paperwork. It's true it's mentioned in the paperwork but in very small font that anybody can miss it. I go by what's told over phone which is 6 months warranty. And now you are telling me I have to read the small print on your receipt because you guys are being really shady over phone and not telling me the truth over the phone that its not just 6 months warranty but 6k warranty too just to sell the transmission. I'm down $2500, its my fault for trusting this company that what they say over the phone its true. I'm very disappointed, I thought I could tr

Customer service is awful. God forbid you need to return anything. Good luck.

-5⭐️ is what they deserve!! Customer service is horrible and they are not responsible for their mistakes. sold me a transmission that they never had and Sent me to a lockdown place to pick it up, waisted my time for 3 weeks!! !! They trying to be look like a big company but the reality is they are worse than a local junk yard with no experience! Never recommend this company to anyone.

Terrible customer service. Bought a bumper, was told that this was going to come to the Sterling MA facility and that it was open until 5pm (by sales rep). Online also states 5pm... Got to the warehouse at 4:30 and the entire place is empty. Call customer service and have to be patched through 3 lines of communication before they tell me that the facility closes at 4pm. First suggestion: post correct hours of operation on Google. Come on, it's 2017. No excuses here. Once I was patched through to the sales rep who sold me the bumper, he let me know that NO ONE from the Leominster MA office could come and assist me (even though the part was paid for in full already and just needed to be picked up). Best part of that is the Leominster facility is less than 3 miles away! Second suggestion: ha

I am currently parked here and I've been waiting on a door but my appointment is not till 3 local time so I am good. Love this part of Massachusetts