Keystone Villa at Ephrata

My sister moved into assisted living in February 2025. The very first day there everyone called her by name and that really impressed her. She had moved from Pittsburgh to Ephrata and knew no one other than her family in the area. The staff is caring, compassionate, and there to serve. Everytime I visit I continue to look for…staff friendliness, caring manners, cleanliness of dining area, cleanliness of my sister’s room, etc.. I am never disappointed. The very high ceilings in the rooms make them cheerful and bright. I did extensive searching in the area and this place offers the best!

I have read all the complaints and it does makes you think twice. However, these complaints are very old. I don’t like to this but based on my experience, I would say, you just have to asked many questions and go pass beyond the old complaints because it is not how it perceive from what others stated. Based on our experience. I hope this helps many of you. My in laws just moved in (9JUL). They have one bedroom and it’s pretty roomy. It is basically a size of a simple one bedroom apartment: fridge, stove, cute little kitchen, and has community laundry. They are very friendly and helpful workers here. Don’t forget, my inlaws are not the only residents here. Attending to their needs, you do have to wait just like any other retirement, independent, or assisted living places out there.

BEWARE! My mother was in the secured dementia unit for less than 36 hours before she was taken by ambulance to the emergency room for smacking her head, skin tears so deep her tissue was protruding and SEVERE bruising up both wrists and arms from a male med tech who pushed her down after she entered the med room where the door was left open. We placed her at keystone because her aggressive behavior was a lot to handle and Keystone repeatedly ensured us that they were prepared and used to these behaviors. That she would be safe there and we will look back and wish we would have made this horribly difficult decision sooner like other families. They missed giving her medication on her first day there completely due to a pharmacy issue within Keystone. She’s 75 and has NEVER acted the way they

My grandparents lived at Keystone Villa in Ephrata for close to three years. Considering the price is relatively high it’s unbelievable how negligent the care is. My grandma would fall and the staff wouldn’t make rounds for hours and she was left on the floor helpless for extended periods of time. Their apartment was left dirty and smelled of urine due to not being cleaned or their basic needs being attended to. Their laundry was constantly missing or lost. They would be wearing clothes that didn’t belong to them. They were left soiled for hours without proper care. The medical alert button that the residents wear around their necks never worked. I later found out that the batteries were expired on both my grandparents call buttons. My grandma had all of her jewelry stolen from one of the

Horrible horrible place. The residents aren’t getting the proper care they pay for. A lot of the personal care residents are skilled. This facility isn’t a skilled home. There is a LOT of lifting the residents that shouldn’t be allowed. This place needs to have a full check by the state. On top of that, the pay for caregivers is very horrible for what they have to do. The food has declined since the new manager in the kitchen arrived. I believe said manager is ordering very very cheap food. The kitchen staff is very understaffed and certain kitchen workers are/have been FORCED to do two separate jobs and only be paid to do one. The desserts have become so bland and so disgusting, As if the dessert chef doesn’t care. The poor residents pay well over thousands of dollars a month and get sim