Kia Service Center

The first time went to this place, it was to make repairs to the used car I recently purchased. Everything was okay and the service was good. Costs were higher than expected but the car was drivable. I took it back for scheduled maintenance and had two problems: back passenger window came out of the rubber track, trunk pistons needed replacement (I bought the parts). Those were 2 repairs I needed done and the attendant assured me it would be done. Well, the window wasn't repaired and trunk pistons weren't repaired properly. When I inquired as to why it wasn't done (when assured it was done), the attendant said the mechanic didn't have the part to correct it. 🤔 But I was told it was done (according to the text messages). Later at work when I opened my trunk, the pistons popped off, nearly

First time doing a service for my Kia , and excellent experience, thank you KIA ,Allentown

They kept my car for two days. Refused to give me a loaner. Caused me to miss two days of work. When I called multiple times for an update, I got an answering machine.

I highly recommend Kia Service Center Allentown. I've been working with them in the last 2 years. Every booking went smoothly and drama free. Recommend it 💪🏻

WINDOW Regulator was out of place but windows worked fine. Kia charged a $100 only to tell me I needed a new part and quoted me $700. Got a second opinion. Paid under $100 for labor to put the existing part in place. Felt disappointed and almost lost a loyal customer. Received a call the next day from the Director of Operations to discuss the diagnostic to replace the part as an Authorized Kia Dealer recommendation and limitations for service. Although Kia wasn't able to take fix the issue itself, I feel at ease and valued as a long-time Kia customer. Was a good reminder to always get a second estimate and to give people a chance to make things right. ✨️