Kia.Parts

Do not buy any parts from this Kia Dealership. Very poor customer service. I ordered a part from them and never received it. They won't refund my money unless the product is returned to them. How can I return it if I never received it? Informed me I can file a claim with Extend. I shouldn't have to go thru that process. Kia Parts should send me a replacement part for free. I tried filing a claim with Extend and was unsuccessful. 🤬🤬🤬

After consistently perfect customer service over several years and numerous orders, I'm leaving this review. Parts Team is ALWAYS extremely nice, quick communications and they will do research and figure stuff out when Kia makes it difficult! Thank you Lane!

Called for a quick check in. A small annoying part I am hunting for a brand new Kia (2025) is back ordered. Website said available but may take a few extra shipping days. Called and explained what I was looking for and why I was calling. Rep sounded completely disinterested and just said “we are probably in the same boat”. No offer to check or see what could be done, no offer to see what a timeline for ordering would be. I gave up and hung up. If I gotta beg and plead to get info, then I won’t be doing business. Not the worst experience but definitely enough to make this place not worth dealing with for bigger orders, especially since we are a shop and order 6K plus in parts at a time regularly with vendors we like.

I ordered a rear window wiper blade for my car based on the website's recommendation for my year, make, model and trim vehicle. I doublechecked that the part was the correct one prior to purchase. I received the wrong part. I used the online contact form twice to start a return, but received no response. Then I emailed them twice--still no response. Next I will be contacting the Better Business Bureau. (By the way, I ordered the same part from Amazon, it arrived overnight and was identical to my original part.)

The worst customer experience I've had in a long time. Buyer beware! Took TWO WEEKS to ship from AZ to ID. Part arrived damaged from poor packaging. They want me to pay to ship back the broken part before shipping me a replacement. They charged me for the core, but provided no instructions or label to ship it to them. The email correspondence was unorganized and incomplete. They complained they couldn't open a cell phone pic (.heic format) of the damaged part even though I verified the attachment. They want ME to file an insurance claim on their behalf for the damaged part. Who does this!? I feel like I got scammed. AVOID this company!