Kirk's Auto Center

Last Saturday I called to inquire on having brakes evaluated given grinding sound. I was told to bring car in within 30 minutes and was quoted a price. Halfway through the installation I asked the manager "which brakes were grinding...the back?" he responded that the front brakes were grinding. I had them replace my front tires as I informed were dangerously worn. All was going well until I went to leave. In the parking lot it was obvious that brakes were still grinding. I went inside and a technician verified that the back brakes were causing the problem. The manager came out, test drove the car and then to my amazement said. "well, you need to replace the back brakes". I calmly asked how this happened. Then the problems began. The manager started with "I'm not going to argue with you!"

Brought a vehicle in, some time ago for a tire leaking air. They told me they had to replace the tire "it was brand new" because the tire was driven while flat. This never happened, hence why I brought the car in to investigate the leak. I agreed to the repair and asked them to hold the tire so I could have it examined. When arriving, they told me they no longer had my tire. I could not confirm that the repair was necessary. I asked why the tire was scrapped? I asked again to have it returned to me and the man behind the counter started to curse. I wont ever be back.

As an out-of-towner, I got lucky to be towed to Kirk's by AAA after breaking down on Rt 46. I was given an estimate and had to decide whether I wanted to get my car back to my home territory. I took my chance with an unfamiliar business. There was a good feel about the place and the price was fair. I was more than pleased with the repair, the timeliness of it being done, and the friendliness of everyone there.

NOTE: I DID NOT service my vehicle here. I called and had an awful experience and I am rating that. I asked if they did a certain repair for a certain vehicle, I was told yes and when I asked for a price I was told they would need to have me bring the car in and they don't do quotes over the phone. I said this was fine, and was then asked why I thought this was what my car needed. I explained and was told once again that they don't do quotes over the phone, and I once again said this was fine. Instead of trying to setup a time for me to bring in the vehicle, I was then told: "I've been doing this since I was 18..anyone who gives quotes over the phone is a re***d." And continued on a rant for three minutes while I kept saying "Have a nice day" attempting to end the conversation. I can resp

Decided to have my daughter’s car towed here based on reviews. Bad choice. My daughter called and asked if he charged to look at vehicle. He said no, if you are going to get it fixed here. That was the plan so she got it towed there. Later, I spoke with the owner, he said the car wasn’t really worth fixing because he couldn’t find out what was wrong with it and it would take too many man hours to find out. He then charged us even though he originally said he wouldn’t, the reason given was because he couldn’t find the problem. Problem actually was his mechanics because we got it towed somewhere else and they fixed it immediately. So either their mechanics aren’t experienced or they basically took a 19 year old girl for money she didn’t have.