Knapp's Madison Auto and Towing

Genuinely some of the nicest chillest people. They know their worth because they clearly do good work. My situation sucked, engine blew randomly despite regular maintenance and insurance refused to help, and although it wasn’t worth it to fix it, they were super patient and even helped give me advice on what a good next move would be to make. This was all despite the fact that AAA towed my car there and it was there for probably a lot longer than it should have been. Even though this ain’t a regular “they did X work on my car” review, the way they were to me, and how I saw them interact with other customers, I would absolutely trust them with any vehicle. Great group of people

I can’t say enough good things about Knapp’s Madison Auto! I came in with a tire that was slowly losing air, and Jerry and Parker absolutely knocked it out of the park. They were incredibly friendly, knowledgeable, and had the issue diagnosed and fixed in no time. The service was fast, honest, and priced more than fairly—which is hard to find these days. They made the entire experience stress-free and easy. Hands down the best customer service I’ve had at an automotive repair shop. I’ll be recommending them to everyone and will definitely be back!

I've had a battery drain for about 2 years on my 2012 Acura TL but it got worse the past few months draining the battery in 2-3 days. Plus the sunroof and front passenger window wasn't working along with the memory seat and car alarm, so I thought they might be related. I was told to come here by Ben at Enhanced transmission. Bob put some hours in tracking down and found the wiring harness in drivers door was corroded pretty well. The battery was also toast from being drained too many times so they replaced that. I also really appreciate they phoned me to keep me informed what was going on and what the tech was finding. Picked it up today and everything works again! I really appreciate the work put into my car as the body is in good condition and I only have 134K miles for a 14 year old

I inherited a car that failed an echeck test despite this and its age, I was hopeful that it would last me for a year or two with a bit of maintenance. My encounter with Knapp in Lakewood started with Keith. He was kind enough to explain potential issues that cause a failed echeck, scheduled me for the following morning, and offered transportation while they serviced the car. I was greeted by he and Parker the following morning not only with professionalism, but with genuine kindness. Jerry eventually had to give me the unfortunate news that the car was not worth fixing and that he absolutely would not let me waste my money by selling me any repair services. Keith and Jerry took it further by giving me advice on purchasing a used vehicle and offering their assistance. Unbeknownst to

Knapps has always been honest, reliable, and extremely efficient. I’ve never thought of taking my car anywhere else - these guys will take care of your vehicle and you. They aren’t going to nickel and dime you, and they are always happy to explain things for someone like me who doesn’t know a ton about the ins and outs of car maintenance. I’ll always be a customer. Love this shop and cannot recommend it enough!