Koeppel Subaru Service Center

Very attentive and kind technical and sales staff trying to help me with a diagnostic noise issue. Was in and out pretty quickly. They couldnt find the issue but said I needed a $2k rear barring replacement. They said it was a safety issue and not to wait too long. I had sticker shock and was perplexed. Decided to go to my usual mechanic to have it looked at. He said they were fine and didn't need replacing. I guess rear barrings are the new brake pads....

It's been a year since we bought our first vehicle and has done 2 maintenance but so far the experience was just top tier. If I could recommend anyone to talk to for maintenance, talk to Chris. Cool guy, knows what's what, and very down-to-Earth.

Total rip-off. I had four spark plugs replaced, each costing $34.38 (total $137.52). Despite this being a simple job, I was charged $945 for labor alone. This pricing is outrageous and not transparent. I would not recommend this shop. Guys, I’ve been driving my Subaru for more than 10 years, and it’s been very reliable with no major issues. If your car starts knocking or jerking, it usually just means the spark plugs need to be changed. That’s it. You can buy the parts directly from Subaru parts, and it won’t cost much. Take the car to a regular mechanic shop — they can replace the spark plugs very cheaply. Don’t overpay for something so simple.

I don’t recommend this place. It is second time they failed completely in my opinion. Today I showed up with my car for a scheduled service appointment . Because I don’t live by I have scheduled that appointment a week in advance. After I dropped the car I had been told that because all senior technician are busy and it will take a moment before someone will look at my car. I was told to wait and someone will call me when the car will be diagnosed and that it should be in about 4 hours. And guess what, they called me after 4 hours to say that nobody even looked at my car so if I am willing to leave the car one more day they will definitely do it tomorrow . I said, no - thank you, I will come in ten minutes to pick up the car. I said I will come in ten minutes because I was hanging around

Oil Change was done fine but mechanic forgot to put my engine cover back on. Spoke to an employee about my missing engine cover. Employee told me that my car doesn’t have an engine cover and that they cant do much on that situation. Very unprofessional and lack on accountability.