Koons Used Car Outlet

Working with John was an excellent experience. I was in a hurry and needed a car that day. John went above and beyond his normal responsibilities to make sure was on the road that evening with my vehicle. My issue became our issue as I needed to leave with a promise to return and waited for me until late in the evening to finalize my paperwork and I drive home in my new ride! The service was excellent!! A truly awesome car buying experience!

WORST CUSTOMER SERVICE EVER !!! If I could give this place ZERO stars I would.. For the longest I was searching for a nice Lexus and I had came across the perfect one on their website so I decided to go check it out. I was helped out by the sales person named Pouya Fanaeian (worst sales person ever). While taking a look at the car I noticed some scratches all over the vehicle which then I asked Pouya if they were able to take these off or else I would not be interested in buying the car ( scratches were noticeable.) He then told me he could set up an appointment to have them removed because they could come off easily. Since he had said that, we went ahead and started paperwork. When we finalized paperwork, you would think your sales person is supposed to give you the keys to your new car

I had the pleasure of working with John Evans and he went above and beyond for me when I worked with him. I went in to test drive a similar vehicle to the one I purchased but it was not ready to be driven so he went to get this car for me to test drive. Since the wait time was longer than normal at the financing location he offered to get us snacks and something to drink which is going above and beyond his call of service. All around just a very nice person and very easy to get along with. I want to thank him for making this experience more enjoyable!

If I could give zero, I would. It was a horrible experience all around. There was damage to the car they didn’t tell me about. I had to fight to get the charger that is supposed to come with the vehicle, I had to fight for the 2nd key. It was exhausting and I feel ripped off. I tell everyone I know not to go there. I no longer have that car.

I drove them crazy but they help me. I can now laugh about it. They are very understanding and yes I am a grown brat and I feel they can handle anything especially like me. So thank y’all very much I love my new car……..Not to long in having stuff started to mess up like my windshield wiper cracked my window because they was very old windshield whispers.