Lake County Tow

My car broke down and it needed to get towed home. My insurance covered the cost. Billy made a stressful moment into a pleasant experience with his positive attitude and uplifting outlook. Great service with Billy. Thank you!

We needed our van towed to a dealership. Our insurance handled acquiring a company for us. We sent a text saying they would arrive anytime between 1-61 minutes. At 60 minutes we received a text saying 45 minutes. After waking almost 2 hours, I called and they said another 45 minute wait. I canceled!! I called another towing company and they were able to get us in 15 minutes.

This was my first personal tow truck experience needed and well I'm extremely pleased. Very friendly and efficient on the phone with a time estimate & price. I was told about 30 mins and maybe 18 mins later Pete arrives with a quickness & a smile. I instantly felt comfortable and impressed with the clean new truck and his polite service. I highly recommend and will be saving for my personal tow truck service again. Thank you for helping make an uncomfortable situation safe and simple.

We came to pick up our car, the was towed for this company and when we try to pay with a debit card the charge, they told us they policy and politic of the lake county tow company don’t accept debit card only cash, when I asked about tax ID number because I pay TAXES to IRS and I need to report this charge, the employee told me the owner can’t not provide to us this information. It is very curious and I would like to know why the owner can’t provide TAX ID INFORMATION?? Keep away about this company !!! They look like they cheat the IRS system!!! lol

Initially my tow was delayed, and as someone who was in somewhat of a scary time just because of how young I am and because it’s never happened to me before, I was somewhat upset, but after calling and speaking to the kind lady who answered the phone she informed me of why and it all made sense and I understood then why it was delayed but she helped me out a ton when she got the tow truck to me in much shorter time and we made it to the destination right as they were closing but me leaving the car there overnight was no problem with them and I got to communicate with them the scenario briefly which gave me so much peace of mind. To the guy who towed my car he was such a kind man and it’s not in a “I’m an old lady and he was such a sweet young man and very respectful” type of way, it’s in a