Lake Wales Chrysler Dodge Jeep RAM Service

Went it for an oil change, tire rotation, and a airbag recall that they got backorder parts in stock finally. I'm a long time customer with you guys to the point where I buy oil change packages, so the service up to this point was at the least satisfactory. Until 8/2. First, they had my car for 7 hours. I had a 9:30am appt. Whoever worked on my car scratched 3 rims (fresh scars) my detailer caught them ( I have timestamped pictures). I believe my rims were rolled on the ground on the face as well as the lug nuts being spun in and out with the impact wrench because they all have fresh nicks on them (no corrosion). They left the drivers side A pillar molding loose and had hand and palm prints all the way around the engine hood, quarter panel, hood of the car and doors. One of the rubber stop

Great Place to Shop. I stopped in for a new key for the Truck we had just purchased from a private party. Everyone I had encountered and spoke with was 100% Professional, Friendly and Caring and Concerned about helping us. First time owning a Dodge Ram, we got a 3500 Big Horn. We love it. I highly recommend you stop by and talk with them. Very Truly, Cowboy & Kathy

Aliesha in the service department was great and very helpful. The service I needed was actually promised before I purchased the vehicle, though I had to remind the sales team of that promise. Michael their F and I guy, and Larry the GM came through and took care of me with no charge. Thanks guys I appreciate the good service and the promises kept.

I’ve bought this 3600 dually truck brand new in November 2025. I’ve had general maintenance and tire rotation done. The rims have cuts in them already. I’m thinking it was sold to me that way and revealed with the tire rotation. The rear tire sensors were bad when I bought it. I’ve been back twice already to get an electrical issue repaired. They keep telling me that they don’t have the time. It’s covered under warranty. I’m sure that’s why they do not have the time to fix it. I’m becoming more and more displeased with Dodge Ram with each vehicle that I own that’s made by this brand.

My Grand Cherokee has 8700 mikes on it. Got a screw in the right front tire took it to the dealership for repair-patch. They advised screw to close to sidewall wanted over $400.00 to replace one tire. I can buy the same tire fir $256.00 on Tire Rack. So they are making double their cost to replace a tire. No!