Leith Volkswagen of Cary Service Department

Customer #: V308477 I initially felt that the service fee was quite high, but after picking up my car and driving it on the road, I could immediately feel the difference. My car was smooth and sturdy again, reminiscent of how it felt when I first bought it one and half year ago. I noticed that the technician did an excellent job, and his work made a significant difference in maintaining my car's safety. I truly appreciate his efforts!

VW introduced the Phaeton in 2004. Starting price was around $75,000. VW wanted to compete with BMW/Lexus/Mercedes along w/other high dollar cars. Over 10 yrs, if you bought a Phaeton you were treated with respect by the dealership. The car did not make it in the high dollar market and only sold for 3 years. My Phaeton was leased previously by another person and I was the first owner of it in 2006. The Phaeton became obsolete and slowly Leith finally refused to service my car. At that point, essentially, you had a $75,000 car that was scrap metal. Finally, the hood latch broke and I could not access anything under the hood (adding oil, coolant, air filters, etc). Bottom line, my car runs perfectly, is clean, basically looks like new and has 64,000 miles and I cannot comfortably drive it

I just had another positive service experience that left me feeling great! Julia and Tony helped me out by squeezing in a diagnostic and replacing the injector harness on my Tiguan. Everything was seamlessly covered by the extended warranty. I really appreciate their quick, prompt work and excellent service!

The so called VW Authorized technicians are not able to figure out what’s wrong with my car. Basically they don’t want to spend much time on your car diagnosing the problem. All they care about is the number of cars they service in a day, not customer satisfaction. Never coming back.

Went in for an oil change. When I picked it up, it had a check engine light on. I thought it was just a glitch because mk8 GTI is known to have random faults pop up on the dash. Next day the check engine light is still there so I go back and tell them to check it out, maybe they overfilled it. They tell me the oil is fine and it had nothing to do with them. They said it was because of my tune and not the oil change (my car has an air intake and stage 1 tune). They also said it was a throttle control error and that I'd have to come back in for further diagnosis (which Id have to pay for). It turns out it was just because they didnt secure the oil cap back on. Thats it. They didnt even check their work to make sure it wasnt them or else this problem would've been resolved. They let me leav