Les Schwab Tire Center

Dear Les Schwab Management, I wanted to bring to your attention a very concerning experience my husband and I recently had at your Lake Hazel and Five Mile location. On October 16th, my husband dropped off our Ford F-350 King Ranch to have new tires installed. While it was there, your team advised him that the shocks and a few other components needed attention. Since he had just returned from a year deployment and wanted the vehicle to be safe and properly serviced, he agreed to have all recommended repairs completed. $4,620.53 He picked up the truck the following day. However, on November 2nd, while preparing to install new brakes with a friend, he discovered that the steering stabilizer had not been reconnected and that the front lower shock connections were not installed correctly.

Summary: What began as routine preventative maintenance escalated into documented brake-system damage, dealership-confirmed module and harness replacement, extended downtime, regulatory escalation to Idaho's Attorney General Consumer Protection Division, additional transportation expenses....and even settlement documentation attempting to restrict my own ability to publicly disclose this experience online. I urge consumers to read this review in full & seriously consider any safety-critical work being done at this location. Every statement below is supported by written service records, dealership findings, and documented claims. Any public response contradicting these facts should be compared directly to the written records. ------------------------------------------- January 10, 2026:

Incredible service from start to finish. Allison at the front desk was welcoming, highly efficient, and got me into the system immediately. Logan was the tech in the bay—he was fast, professional, and got my tire patched right the first time so I could get back on the road. No upselling, no delays, just honest hard work. This is exactly how a local business should be run. I will definitely be back for my next set of tires.

Absolutely amazing! Jake (the manager) seen me pull into the parking lot and was at my door ready to help as I put my SUV in park. He was absolutely amazing—took the time to help fix my tire pressure and address an issue caused by one of the pin covers quickly and professionally. He was friendly, knowledgeable, and genuinely cared about making sure everything was safe and right before I left. Thanks again, Jake!

Everytime I go into this location I’m greeted with a smiling face. Today one of the techs ran out to my car when I pulled into the parking lot. Talk about fast service! I then met with Jake. He was super polite and showed me great customer service.