Lexus of Cherry Hill Service & Parts

Was so impressed with the service department and especially John who handled my case. He was so professional and nice. Even though I did not have an appointment, John was able to get me a loaner car which was such a great benefit. My car was ready quickly and John kept me abreast of the service needed , the cost and when it was ready for pickup. In the past Ruby in the service department provided excellent service and now my experience with John was the same. My friends in the past had terrific comments about Tim when he provided transportation. Overall the service department team deserves 5-stars!

The service department here is filled with so many wonderful people. I brought my car in for an oil change yesterday and the whole process was seamless. I was updated by my advisor the entire way. It was my second oil change here. This time I worked with Jamie and the last time I worked with Shannon. Both phenomenal service advisors and I would recommend them both to any and everybody who goes to this dealership to service their Lexus🙏

My great experience started when Jen in service answered the phone. Very nice and professional and told me all about what my next service entailed. When I got there, our service advisor Fred came out to greet me and got my appt started. The waiting area is very nice, there are pretzels, cookies, tea and coffee and very comfortable chairs. My appt was 3 hours long, honestly it wasn’t bad at all, Fred came out to tell me what was happening and how much longer, they vacuumed and washed my car and I was on my way. Always will recommend this dealership.

My service Advisor Jamie was just very honest and transparent . I walked in for a simple oil change and she noticed that my tires were not put on right since my Lexus is a staggered set up meaning That the front tires belonged in the back and the back ones in the front .glad my advisor cared about me and wanted to tell me so I can save money in the long run for future problems. Everyone was very nice even the Tech whom did the oil change to my car , he was very concerned and went the extra mile to notify me and did say it just needs to be rotated and does not need any future fixings since we caught the problem early rather than later . I am def coming here again and glad this location is very military friendly ✈️🫡. Thank you for having me and being honest with me I’m def recommending th

I had an excellent experience with Shannon and the service team at Cherry Hill Lexus. Shannon made sure I was not inconvenienced by setting me up with a loaner vehicle right away. He kept me informed throughout the entire process with clear and timely updates on my vehicle’s status. There was no guessing and no chasing for information. Most importantly, they diagnosed the issue correctly and fixed it right the first time. The service was efficient, professional, and respectful of my time. This is how service should be done. I highly recommend Shannon and Cherry Hill Lexus.