Lexus of Naperville Service & Parts

I have been a loyal Lexus customer especially with this location for over 10 years and it pains me to even write this. I will never get my vehicle serviced here and would encourage you to please review everything before they start work on your vehicle. I scheduled a standard 60,000-mile service and explicitly declined spark plug replacement due to cost. During the service, I approved additional inspections via text but was never provided pricing or an updated estimate. At pickup, I was presented with a bill of approximately $1,500, more than double the original quote of around $680. After escalation, the Service Manager adjusted the charges back to the original amount. However, the experience highlighted a serious lack of pricing transparency and clear work-order authorization. While th

I have always had an amazing experience here! Everyone is professional, helpful, kind, and takes the time to explain everything and answer all my questions. I was updated during the process of my car being fixed and was kept informed. Which I appreciated!! Their communication was excellent and it was reassuring. I trust bringing my car in to get serviced here. Every time I've ever brought my car in I've never had a problem or a bad experience. Also, whoever works at the complimentary cafe is amazing! They have fresh baked cookies and can make all sorts of different lattes etc. Every time I come in I can't help but stop by and chat and get some treats. I highly recommend Lexus of Naperville!

Leaving an honest review. Yesterday we spent over 3 hours at this Lexus dealership. We went through the entire process, received bank approval, and were ready to sign the paperwork. And after all of that, the manager (Apurva) simply refused to sell us the car without giving any explanation. I have never seen such unprofessional behavior. A complete lack of respect for the customer. I definitely do not recommend this dealership.

After having a bad experience with McGrath, I found driving the extra 20 min was so worth it. Ethan is THE BEST!! His customer service and care is always top notch. This summer he knew I was in a hurry. I had to return a loaner and pick up my Lexus NX. He had it washed, running, AC on. It made my day. It’s those “ little things “ that really make a big difference. Thank you, Naperville Lexus!

I want to thank Don the driver for going above and beyond with my car today. When he came to drop off my car he came in to my office and handed me the keys. He let me know that as he was leaving, he turned the wind shield wipers to notice that the blade was scraping across the glass. This is one of the items i had requested to be addressed. Don called the service manager and the manager said to bring it back. The manager adjusted the wiper. That was the trick. This is superior customer service. Thank you very much.