LKQ Brad's Auto and Truck Parts

Called the national number since I couldn't get through locally and was waiting for someone to answer for 1.5 hours for the guy to tell me that he had no idea if they had the part then hang up on me. Horrible customer service.

Tried to call and locate a specific part and got the snottiest tone about "not being that type of lot we don't inventory those" and "we don't just let people walk around and pull parts off" which i never even asked for. I barely even got to ask if they had the vehicle, which i never got an answer for. 0/10, stay away.

Called twice. First time someone answered they were doing a weird prank voice and hung up on me? Called every department at this place afterwards and can't get anyone to answer 🤷

I was looking for a radio trim bezel for my son’s car and is not a part that they keep in their regular inventory but I called and talked to Rolando and he was great to work with (the only reason for 2 stars). Very helpful and willing to help. They had the exact same car in their inventory in Redmond, OR so Rolando emailed the store and asked if they would pull it and how much they would charge. He got back to me and said they quoted him $67 for a piece of plastic trim from a 13 year old car!! They are asking $81 for the actual stereo unit. I emailed Rolando back and said I could get a new one for $40 and asked if they could do any better in the price. He said that they wouldn’t budge on the price. That price is absolutely ridiculous. Definitely won’t ever go to them if they are go

Just recently I contacted them via their "contact us" on their site. It's been somewhere around a week now and I haven't gotten any sort of response. This makes another bad experience for me with this company. Last two times I've dealt with them, they want an arm and a leg for used parts and one of the two times they assured me they inspected the rear axle and it was in great condition. Once I installed it in my truck it was howling louder than my old one. I had to take it to a gear shop to have it completely rebuilt. I would have saved time and been money ahead buying a new one from the get go. I don't trust this company and they will no longer receive my business