LKQ Route 16 Auto Parts

They hung up on me twice and then proceeded to just let it ring and kick back multiple times. Would have been cool to order parts but I’m not waiting 24minutes on hold that’s insane.

I was treated poorly and disrespected by a lady saleswoman at the front table!! I went to LKQ to buy a door for my car and wanted more information about the condition of the door. The saleswoman lost her patience and said that the door was no good and that she couldn't show me the photo and that if I wanted to, she would ask the other salesman without any professionalism whatsoever!! She said if I want to see it I have to pay!! **I went with the money in my hand to buy it!! But I didn't buy it due to the seller's lack of professionalism!!

Needed a new rim for an older Jeep. They found one and had it shipped in under a week. The product was as advertised and the price was fair. This business is very easy to deal with even if you're not exactly a car expert.

Been using them for 5 years. Normally I would give them a five star rate but after today I’m really questioning if I will continue working with them. Order a part on Monday was told it will be here in two days. Well now it’s Friday and I am being told that it won’t be in until next week. Now I have a customer upset with me that there car will be here longer then I told them and when I call to ask for a reason why I got some one extremely rude to the point I said “I’m not trying to argue with you I just want to know what went wrong” and his answer was to hang up and call it a day. So now I have a customer unhappy and probably it going to come back because of your guys wrong doing. Thank you.

Ordered parts about two weeks ago from lkq, and got a great price on them. They were supposed to be in a few days later but the parts were broken when recieved. They promptly refunded my money and ordered a new part for me. When the new one came in they loaded it onto my truck and the parts are in good condition for being used. Good place to go for used parts, and they were very polite through the whole process.