Loya Insurance Company

Unprofessional rude staff. They make the customer take the fall for their mistakes. Customers obviously aren't important to them. Don't sign up for auto pay because every month the payment is drafted on a random day. The office is outdated and smells of mildewed carpet and nasty bathrooms. Untrustworthy with people's money so who cares if the rates were lower than big name insurance companies when your money is unappreciated and you're being talked to like disrespectfully. I see them giving people a hard time if they got into a wreck. I switched to Gainco and they are amazing and their rates are just as low .

The initial process was easy, gave a fair quote for monthly rate,our son is pretty satisfied with them. So, i would say so far so good.

Shanel and Amalia are very professional,courteous, knowledgeable and efficient..Great spirit and very pleasant. I will recommend Loya Insurance because of these two ladies...

I must say Ms. Jamie does her job very well !! Wish my boss was helpful, nice, and kind !

In office personnel was very attentive to my issue. The adjuster assigned was uninformative and dismissive.