Loya Insurance Company

This is by far the worst location I've ever been too! I expressed my urgency to re-write my policy given that I was on vacation when my auto-pay was processed. No worries, they said step into any location and we will help. I stepped in their location at 9am after a federal holiday and they were very unorganized. Seems like 3 associates were present along with a manager. Again I expressed my urgency to re-write my policy prior to heading to work and they proceeded to take the longest time ever. I can't imagine if there was a line, 40 minutes into the process they kept stopping as if they weren't sure what to do next. They were asking one another what to type in the computer as if they weren't trained properly. It was strange. This location definitely need more training, I don't ever know ho

Over the weekend my mother who is insured here called to ask about her policy and whoever the lady was she spoke to was so rude,… my mom asked her her name 3 times (first time was at the very beginning of her call- so it’s not like she was asking so she could report her to anyone) still the lady never gave her name just kept saying “this is Fred Loya ins” she was a black woman is all i know and that she works at the Riverdale Ga location ofc so if this person reads this, or her boss or Mr Loya himself I hope this agent finds a job that makes her happy cause this one isn’t it obviously. I would really appreciate the change of attitude cause my mother is too nice of a person and will deal with whatever attitude is given to her, BUT SHE SHOULDNT HAVE TO

WE CAN GÈT THE GOOD RATE TO HAVE FRED LOYAL INSURANCE AS AFFORDABLE FOR OUR FAMILIES IN THE COMMUNITIES. THANKS YOU GUYS.

I wish Google would allow negative ratings. This agency is so incompetent. They never have their information together and the customer service is piss poor. You are told one thing one minute and then the next conversation it is something totally different. They assume no responsibility for lack of information or customer care quality and put the PAYING CUSTOMER at fault for everything. They don’t even take accountability for lack of transference of knowledge for each agent. It is clear they were not properly trained. The manager is not responsible for the lack of sense his agents have. I was sent an email about my policy and then the next day the rate was different. When asked why they blamed it on a “Georgia Upcharge”, when i asked for documentation they switched it back to the original p

Completely waisted my time. I was told a specific price and the young lady Angie told me the price would stay. I filled out my paperwork went to the bank and had my deposit for her to call me and tell me they increased my down payment and monthly rate at the last minute. Terrible!