Luther Burnsville Volkswagen Service Department

Luther has an automated sensor that checks tire tread. My tires came back at 3/32, which is replacement level. Luther confirmed that a technician double checked the results and confirmed their accuracy. My tires are 1 a little over 1 year old, rated for 80k miles. Short of doing burnouts, there is no way my tires were that worn out. As simple test for 3/32, is to place a penny in the read and can see the top of Lincoln’s head, your tread depth is 3/32 or below. As you can see my tires aren't even close to 3/32. I would trust absolutely nothing from this dealership. Their trade-in offer was also significantly lower than competitors.

It was my first day of taking my 2023 atlas to the dealership at Burnsville location and my experience was horrible!! As soon as I enter the service the first guy was so rude and give me a bad look when he saw me who Iam. Secondly I try to go home while my service was taking couple hours and take my house keys from the guy who was helping me in a minute he was running after me mom you take the wrong key ( somebody keys) while he is the one who give to me and I turned around and tell him no this my keys I know my key chain and I wouldn’t take from you if I know those aren’t my car keys. Third, My car was under a warranty and Iam sure I was charged. At end of my service the guy who was giving my keys tell my name and car information but still he has to check my keys and the car vin # which

I can't say enough terrible things about this service department. Reading through the reviews, my experience has been the same as Jessica's. I'm currently waiting for them to fix the technician's last mistake... he forgot to put a bolt in when fixing the cracked head, which happened with less than 30k miles. When I brought my car in for that issue, they didn't have parts available and they told me to just keep stopping in and they'd add oil for me. I finally had to demand a loaner car until parts were available. They are rude, unprofessional, and completely incompetent. I will never bring my car there again nor will I buy another Volkswagen!

I had an appointment for just a broken windshield wiper from the snow and because of my job I needed to get a rental in case it took too long to fix. I drove in was greeted kindly and one of the service guys Brad said I can fix that for you right now. It will just take a minute. The other gentlemen offered to fill my engine fluids and I was out of there. This took a total of five minutes. Thank you Volkswagen Burnsville!

Terrific service! The place where I got my tires rotated lost the key (the VW-proprietary socket) that removes the lug nuts that hold the wheels on the car. I needed new rear brakes, but the local shop I took the car to (it's off warranty so I didn't take it to the dealer) couldn't get the wheels off to change out the brake pads/rotors. The parts manager at Burnsville VW, Tom, gave me a replacement key/socket -- and a second one to spare -- for free! I'm going to reconsider the next time I need service, and bring my car back to Burnsville VW.