Luxury Auto Body - Austin

I’ve been a loyal customer of Luxury Auto Works for nearly 15 years, and this was my first experience with Luxury Auto Body. In my opinion, great customer service can truly make or break an experience—and they absolutely delivered. I can’t say enough about Amber and Brittany. Their communication and response time were stellar from start to finish. And when I picked up my vehicle, the quality of the work was fantastic. I couldn’t be more pleased.

The Team at Luxury Auto Body always comes in clutch! 5 Star Service from start to finish, I never have to worry about a thing. They are my go-to guys for my BMW and don’t foresee that changing anytime soon! Highly recommend them for your high end vehicles. Thank You Zach for getting me back on the road quick, fast and in a hurry!

I got rear ended in my Range Rover Sport at the end of June. Given that this was my first Range Rover, I wanted to choose a shop that was well-versed in dealing with Land Rover. I am so thankful that I picked Luxury Auto Body. Not only was their work incredibly well done and thorough, their communication was impeccable and frankly, a standard I wish every business held for themselves. Ruby text me every Tuesday and Thursday, regardless if there was new news or not. The repairs took much longer than anticipated, at no fault of the shop, but due to Land Rover part availability. Ruby and Micah were very transparent about what was going on and why. They were never dismissive of my frustration and helped me feel confident and comfortable. I absolutely will use them for their service arm and wou

I have been getting my car serviced at this place for years. No problem great service. The moment I took it over to the body shop the service sunk to the ground. I didn't feel like I was acknowledging, was made to wait for longer than I like, Wasn't even properly greeted. Then quoted a ridiculous price for a mirror repair. They guy just gave me an off the wall ripoff amount for a repair that didn't even make sense. He either didn't want my business or thought he could take advantage of a woman. I ended up making the repair on my own after finding the parts online. I'm incredibly disappointed and would not recommend my worst enemy to get a quote from body shop. The worst service ever.

Disappointed old customer. Had been with them for 2 years and did 3 large services, spend $10k+. Gist: great old staff (Micah) left, got new service staff (an Amber J), very little customer care, thoughtless high markup. (Quoted almost $5000 for fixing a 1 sq inch scratch, with the only option of taking the whole thing off, see screenshot below). Fair for a business to quote any price, but my thing is: with very little thought going into possible alternatives, hit me with a huge price tag as the first proposal. Not something any good service business that care about their customers (especially returning ones) would do. My last visit, and will pass on the info to friends in the enthusiast car community my experience. ——— TL;DR Had a minor scratch (see photo) of about 1 square inch on m