M & S Collision Center

I couldn’t be happier with the service I received from M&S Collision in Chesterton! I had my 2020 Honda Civic SI towed from Copart to M&S on a referral after an accident and my insurance denied my accident claim and from the the very first phone call with Kelly at the front desk I had a vibe that this was the right place. All throughout the extensive process of the repairs on the vehicle I was able to speak with Ashley about the progress of the car who handled my experience with care given the details I gave on how important it was to get this car fixed professionally as it is a car I have always wanted growing up. Every time I called the office Ashley and Kelly always answered with professionalism and always had answers and even allowed me to come into the shop and see and take pictures t

I am an older man of 67 partially Handicapped using a cane. I live in Portage now but lived in Chesterton the yr before. I came by and had some questions back then. They were the nicest ppl. Currently i am having my roof fixed by them, they have been very kind the entire time, even helpful when situation came up with the car. They are still working on it, I don't have to worry. They got this. A very organized, well run shop. 😉

It took 4 weeks to get my car back. I'm assuming cause of COVID but when I got it back it looked beautiful as ever. I had hit an animal and messed up my hood pretty bad. The front desk helpers were very polite and helpful. The mechanics know what they are doing. I wish they had their own warehouse so they could get parts faster. I recommend their service based on my first visit. Thank you so much.

As a district manager for a global auto repair corporation I was very unimpressed with the customer service. I was immediately declined an estimate over them “not working with my insurance company”. Even after I stated I would just pay for it out of pocket to simply have it done (I don’t mind paying for something I need) I received the same reply. Instead I took it to Caliber on Rt 6- night and day difference. The girl @M&S provided terrible customer service and clearly not a very good listener. I hate writing reviews having to deal with them myself all day for accolades or corrective measures- but this instance was absolutely necessary. Avoid this place. Go someplace where they will listen to your needs and correct the situation for you- rather than state the reasons why they won’t.

After my Lexus LS430 was damaged by landscapers I took my vehicle in to paint. Two State Farm Claim numbers 142335158 May 06 2009 and 143026328 Apr 23 2010. Every single area that was painted now has corrosion damage. Second time vehicle was being painted it sustained intentional damage. Mark Levingston speakers and subwoofer was busted on purpose, rubber seals were broken an damaged. Front windshield was not properly installed and who knows why it was removed in a first place. Now Lexus LS430 has serious body damage issues and I will be filing claims under State Farms Lifetime warranty for repairs. I would never ever take any vehicle to this shop.