Mainland Auto Parts LLC

I was searching for a Toyota Truck body. Within minutes I received a phone call from Justin and then within a half hour I had pictures of a body on the frame. We discussed the process and I provided a credit card which initiated an order for the body to be removed from the frame. The body turned out to not be in good condition and I was informed that they were looking for another body. My son-in-law called the next day to say he had found a body for me and I called Mainland and canceled my order. I have been promised a full refund. This is the first time that I have used Mainland Auto. April and Justin were very helpful. I would order from Mainland again in the future.

My 2009 Hybrid Sierra needed a new engine. I called and Neil, one of the phone salesmen called and said they had seven engines, the one with the lowest mileage, about 71,000. The price was right so, even though reviews of the company were less than flattering, I purchased the engine. I was promised photos of the engine and paperwork. Neither ever materialized. The good thing was that the engine was purchased on 11/12, shipped on 11/16, and delivered on 11/22. When delivered the engine was not crated as described, just saran wrapped and shipped. The engine was installed by the shop and acts like an engine with about 71,000 miles but without paperwork of any kind, who knows. Had they followed up as promised with photos and paperwork, I would have given them five stars.

Purchased a part 3/29/22 which they had "in stock". They double charged me Virginia state income tax, refused to provide an itemized receipt. Several calls claimed part shipping from Virginia, Ohio and finally on 4/11 they bought a part on eBay and it shipped from another company in MA. The part is defective. Their "partner warehouse" refuses to honor the warranty since I am not the purchaser, Mainland refuses to refund the money they collected almost a month ago. Derrick, Alex, April, Melina, all gave false information on multiple occasions, these are scam artists. There are reputable part suppliers out there that have parts in inventory, unlike this bunch of frauds who source the lowest cost parts on eBay after they have your money. This company doesn't even exist at the corporate addres

UPDATE. I contacted the police where their business address is located. They are one of many known fraudulent business scams that use that address but are not physically there. DO NOT GIVE THEM YOUR MONEY. I contacted them at the end of November about a rear end for my truck. They sent me pictures and verified with the dealership it was the right part. On December 7th they charged my card 690$ for the part. It is now January 4th and not only do I not have my part, none of the phone numbers I have for them are working. I can't even contact them. I'm heading to the bank today to see if I have an recourse to recoup my money. I wish I had looked at the reviews first. But they seemed like a big company and decent enough as there was great communication prior to them taking my money.

Malina Did Her Best To Help Me Out.She Was The Best In Understanding My Situations. She Was Very Helpful. She Also Has The Right Information About Her Products I had good experience with The company I brought a body part from mainland Auto Parts for my car and it was in a good condition ,I order a transmission from mainland auto parts , i had good experience with sale agent with good price and made me Very happy.I got a good part and I am happy to work with mainland auto parts.Thank you main land For Giving The Best Service.Thank you So Much Malina👏