Massey Orlando Collision Center

I’m very disappointed because this situation is simply not acceptable. Every time I bring my vehicle in for service, something is either left incomplete or not properly reinstalled. This is extremely frustrating and unprofessional. These kinds of issues should not be happening. I have a busy work schedule and cannot keep leaving work to return for corrections. When I bring my car in for repairs, I expect everything to be completed correctly and thoroughly. Unfortunately, it seems that while fixing one issue, something else is left undone or improperly installed. and damage the vehicle this vehicle is over $150K I own 4 escalade Any question please contact Rianne she will explain to you At the moment, the cover underneath the driver’s seat has not been reattached. I am sharing the photos

Omg my experience was Wonderful Mauricio? Took care of my family and I!! From beginning to end he answered all of the questions phone calls sent pictures he assured us that this was a great Truck for my family and I!! Need I remind you this was an out of state purchase and sent truck straight to Our door steps!!! We will be purchasing from Massey Again if we are looking for cars!

My experience at Massey Cadillac Collision Center was absolutely fantastic from start to finish. After my car was involved in a minor grille issue, I was dreading the repair process, but the team here made everything incredibly smooth and stress-free. From the moment I dropped off my vehicle, the staff was professional, courteous, and efficient. They provided a clear and accurate estimate and kept me informed with regular updates on the progress of the repairs. I was particularly impressed with how quickly they completed the work. The turnaround time was much faster than I expected, which was a huge relief. When I picked up my car, it looked perfect. The quality of the repair work was exceptional—it was impossible to tell that any damage had ever occurred. The entire team clearly takes g

Awesome Service from everyone! Billy Waddle is the greatest service manager! Hands down the best I have ever interacted with! Huge thanks to him!

Adrian velez in the Parts department has excellent customer service very nice Young man everytime i come in for parts he knows his Job and gets me in and out of the dealer no complaints.