Mercedes-Benz of Caldwell Parts Center

I found the customer service and overall experience at the dealership to be exceptional, all work performed on my vehicle was explained to me in detail prior to the service being performed, the inspection video and electronic paperwork was great to see and have for record. In all, the overall experience was everything you would expect to see from Mercedes-Benz. I would have given this review 6 stars, but unfortunately l was disappointed at the end of my visit when I was charged an additional 3% on to my $1,400.00 service for using a credit card for payment. In my opinion this additional charge should never happen, I have not experienced this charge at other MB dealerships, hopefully they will rethink this policy.

Once again exceptional service with Mercedes Benz of Caldwell . B1 service and other things that they take care , no hesitation to provide me a loaner Thank you Franca Urbano

Always an exceptional experience with Franca and staff at Mercedes. They are accommodating and make everything pleasurable. Thank you again.

Franca is the BEST and ALWAYS gives us the most amazing customer service!!! Thank you :)

Top Tier service! Erin & Allen made my experience smooth I love servicing my car at Mercedes of Caldwell. I drive all the way from Brooklyn just to do so because you won't have another customers experience like the one they offer. Thanks again guys!