Mercedes-Benz of Charlottesville - Service

This is a fantastic dealership, Jeff the sales person was honest, transparent, and didn't mind that I showed up with 4 kids under 8 years old lol. Highly recommend!

It’s hard to put just one rating on this because i’ve had good and bad experiences. When it came to fixing a problem i had with shifting gears, they were cheaper than other garages and accurately diagnosed a problem i was told by another garage was something else. They got it fixed and i had no problems with that. This time i had to go in for my car door not locking every time. they were able to figure out what part it needed and replaced it, but for a $200 diagnosis and $800 fix i had expected it to be a little more put together. after i had it diagnosed originally i declined the service because it seemed too expensive, but after thinking that i wanted it done right at the dealership i decided to go with it. i called and asked if they would order the part and schedule me an appointment. t

Worst customer service I've ever witnessed will not recommend this place to anyone and will never ever go back here. Very slow and not honest service

Ragina Fitz always gives a great service, with focus to detail, highly recommended.

Very good service. I appreciate the complimentary state inspection and car wash.