Mercedes-Benz of Des Moines Service Center

Timely service and great customer service. Nathan the service advisor never disappoints.

Scheduled an oil change and was told it would take an hour up to an hour and a half. After the 2 hour mark I asked for an update and they told me it was just getting started and would be at least another 30 minutes because they don’t carry Volvo parts, even though they were expecting my vehicle??? No other explanation or even an apology. It took 3 hours total. I bring my car here for maintenance because I have the Lithia lifetime oil change plan but I might go elsewhere in the future.

I highly recommend Mercedes Benz of Des Moines. The Sale and Service departments have been incredible. I am only giving 4 stars today because I got a new service advisor this time around and the experience is nothing like what I have had before at this location. My CLA 250 has been there for 2 weeks with no communication. I've left messages 3 times and have yet to hear anything. If parts are needed and I need to approve the purchase, this is going to further delay the process. I anticipate given the 0 communication that they will have my car for about a month+ which is a BIG inconvenience. Hoping to hear back soon and get to the normal quality service that I have gotten here.

The service delivery that this Mercedes dealership has is exceptional and very professional

Very good service, everything as stated.