Mercedes-Benz of El Dorado Hills Service Center

Deceptive Lease Practices - Buyer Beware I am writing this review to warn other consumers about my experience with Mercedes-Benz of El Dorado Hills. I was misled into a lease agreement that ultimately cost me over $10,000 more than the vehicle was worth. The deal was presented as fair and standard, but after reviewing the contract more carefully and comparing it with market values and proper lease calculations, it became clear that the terms did not align with what was verbally represented to me at the time of sale. Nearly four years later, I have repeatedly attempted to contact the dealership to address this issue and seek accountability. Each time, I am told that they have nothing to do with Mercedes-Benz Financial Services (MBFS) and cannot assist me. However, when I contact MBFS dire

Dealer sold me a new car(EQE 500) on 6/28/2025 with hard water spots all over the windows and body. I purchased the car at night time, so didn’t notice the seriousness of the problem until next morning. I message dealer about the problem but they gone silence since then. Very bad service and quality offered from this dealership. I took cars to detailing guy and it takes him 3 days to remove the water spots and cost me $1000. Keep away from this dealership.

Absolutely the worst experience. I’ve been trying to get in touch with someone from the finance department for three weeks. After 50–60 calls and countless follow-ups, I’m completely fed up. Nobody responds properly. Nobody knows the process. Nobody helps existing customers. All they care about is onboarding new ones and trapping them in their broken system. The communication is pathetic, unprofessional, and downright rude. I love Mercedes—but if you value your time and sanity, avoid this store at all costs. They’ll make big promises to sell you the car, but when you actually need help, they’ll vanish.

Terrible experience at MB of El Dorado. I scheduled a service and confirmed over the phone that the seat belt repair would be included in the price. When I arrived, they charged me the full $2,600+ but claimed the seat belt wasn’t fixed because “parts weren’t available.” The person who made the commitment was conveniently off that day, and the manager refused to honor what their own employee had promised — instead telling me they couldn’t fix it for free. That’s not just bad communication; it’s dishonest business. If you care about transparency, accountability, or getting what you’re promised, take your vehicle somewhere else. This was a complete waste of money and trust.

Daniel Clark is the best service advisor I’ve ever had! I’ve worked for a Mercedes dealership myself and know exactly what it takes to provide a Mercedes level of service, and Daniel exceeds it every time. When you own a Mercedes and need a problem handled, you expect exceptional service, and Daniel makes me feel like royalty every time I come in. He is extremely knowledgeable, tells me exactly what the problem is and what needs to be fixed, and communicates clearly throughout the entire process. Whether it’s a loaner car, an Uber ride, or an employee shuttle back to my residence, MB of EDH takes care of me consistently. If you need regular maintenance, warranty work, or ongoing service to keep your Mercedes running as the Germans designed it, Daniel Clark is your man in the service depart