Mercedes-Benz of South Bay Service Center

Long Overdue but Absolutely Deserved! I cannot say enough about the exceptional customer service I received from Truman Dela Cruz at Mercedes-Benz of South Bay. From start to finish, he went above and beyond in every possible way — attentive, professional, patient, and genuinely caring. Truman isn’t just great at his job; he’s a rare example of what true customer care should be. He took the time to make sure every detail was perfect, kept me informed throughout the process, and made the entire experience feel seamless and personal. It’s clear he takes real pride in his work and values his customers deeply. Truman, you are outstanding beyond words — thank you for setting the bar so high and making Mercedes of South Bay shine. This review is long overdue, but very necessary! Thank you Tru

I bought my first Mercedes Benz at Mercedes-Benz of South Bay in Torrance. What a wonderful experience. From the very beginning I was treated with respect. It took a few days to decide what model I would purchase but there was never any pressure from anyone. From the salesperson to the technicians I am very satisfied. As they all said; "Welcome to the family".

I recently leased a Mercedes Benz GLC350e from MB of South Bay. I always swore I would NEVER purchase/lease a vehicle from a dealership owned by Autonation because of a previous very BAD experience with Autonation, but then I met Emily Anderson. Emily is such a thoughtful & caring sales associate. I wasn’t positive which vehicle I wanted, so she patiently took me on MANY test drives. She also was able to give me some different payment options. Once I finally decided which vehicle I wanted, Emily helped me negotiate a payment I’m happy with. Emily has also followed up with me several times since I took delivery to answer any additional questions I have; plus she spent @ 2 hours with me showing me how to use my vehicle.

I rate my experience as excellent!! Juan, my service advisor, has always shown me exceptional customer service with his unique personable skills! He has always treated me with respect and exhibited clear communication when explaining what is needed for my vehicle. His attention to detail goes above and beyond. He has shown me fairness and loyalty when it comes to customer relations. I can't give him enough praise in expressing he is the reason why I keep coming back to Mercedes South Bay, even if it is more of a drive to come to this particular location for service. He seals the deal for me! Thank you for making him a part of your trusted team of advisors!

I am overjoyed with my new 300 C Mercedes. My salesmen at South Bay Mercedes Benz Truman and Dimitri went above and beyond to make sure I received my hearts desire. Thank you for excellent service. Dr. Stella Spicer