Mercedes-Benz of Wichita Parts

on my way back from Iowa in a brand new Sprinter, the 'Check engine Light' came on. I still had about 600 miles ahead of me so I wanted to make sure I am not causing any more damage if I drive on. Pulled into MB of Wichita and was told they don't have anyone available for a couple of weeks(!) to even do a quick scan of the error codes to determine how serious the issue is. I didn't expect they are dropping everything to get me fixed. but I expected some help for someone on the road in a brand new car, an error code scan would have taken less than 10 minutes.

What an amazing Customer Service Experience! I was traveling from Alabama to Colorado to California and Back. I left Alabama on Aug. 4th 2021. When I crossed over into Oklahoma, a noise of air behind my steering wheel was extremely loud then the Turbo, was gone and no power. I called places in Oklahoma, then Colorado, which was my fist stop and places in Colorado could not see me for two weeks. As I was ready to drive back to Alabama, I called Mercedes in Wichita where I was going to spend the night to make some decisions. When James Johnson answered it was a perfect experience. He talked to Campbell to get approval for me to bring in at 8:00am the next morning to see if was a simple leak like I described or the entire Turbo was gone. I got there on the 5th at 7:30am and almost tal

Had a fine experience with the guy at the desk who put a battery on hold for my C300. Was $230. Nice facility.

I am a carrier and waited for someone to write me a check for 40 minutes. Terrible service.