Merchant's Tire & Auto Centers

I brought my vehicle here to get an oil change which took an entire day for them to do. They overfilled it by a full qt so I had to bring it back to get it remedied. Fortunately it didn't cause any damage that I'm aware of. Also they must have used the wrong oil type as my engine would had a difficult time running until warmed up so I changed the oil myself and it runs perfectly fine now. Stay away from this place if you care about your vehicle.

I have always received good service from Merchants Tire stores I have gone to. I will admit, this one in Cary has had some issues in the past (last year) but they are under new management and it's a different store. Just got work done there today (2/23/13) & they were most courteous, did the work quickly, very professionally with no cost surprises. Give these new guys a chance to redeem the mistakes done by others in the past.

Dropped my car off on Friday night so they could do an oil change on Saturday. Being the nice client we are thought we'd give them the entire day to do it since every other time they do it 5 mins before closing regardless of when your appt is. Well I called right before 7pm (closing) no one answered. They closed early and kept my car without ever calling me. I'll be calling them 1st thing at 9am tomorrow. I'd hope they would at least give me a free oil change out if this. Only reason we go here is because it's within walking distance to our house.

I went to get my oil changed and also change brakes and other things. My husband called around a few places and they had the best quote. They were very willing to work out a price that would work for all of us. Freddy, the new manager, was very thorough and made sure the fix was good.

The worst experience imaginable. I waited 3 hours for new tires that I called ahead on and was scheduled for. My vehicle sat in the bay, while customer after customer came in and got serviced ahead of me. Then they only did 1/2 the alignment because they said they couldn't finish "heating up the bolts for fear they would break a tie rod". It was 8pm (closing) and there was still a technician, but someone else was the priority. I am very sorry I brought my business here, and never will again.