Midas

I had a great experience at the Midas in Sterling. Andrew assisted me and was incredibly professional, transparent, and helpful throughout the process. It’s hard to find an auto shop you can trust, but Andrew made sure I understood exactly what my car needed without any pressure. Highly recommend this location for their excellent customer service!

Unfortunately got a bolt/nail in my tire after only 5 days of ownership. Made an appointment online for later in the day to see if they could patch the tire and then order a new one if needed. Didn’t have luck on my side and needed a new tire. TJ at the front desk was very friendly and helpful and ordered the tire I needed. I left the car at the shop at 3:30 on a Thursday, assuming I probably wouldn’t see the car again until Saturday or Monday at the earliest, as the tire needed to be ordered to the store. To my delight, I got a call around 2:30 the next day letting me know my car was ready for pick up! Speedy, friendly service. I have two tire shops that I can walk to from my apartment, which comes in handy for regular oil changes and inspections, I can drop the car and walk home. This M

It’s rare to find this level of transparency and professionalism at an auto care shop, and PJ absolutely delivered. PJ and his colleagues are excellent to work with. They are knowledgeable, straightforward, and took the time to clearly explain what my car needed and why. I appreciated that he didn’t pressure me or upsell anything unnecessary, just honest guidance and solid service. Best of all, Midas keeps you informed throughout the process and made the whole thing smooth and stress-free.

I Called in to get a price and Andrew provided a detailed qoute and explained all the details and benifits in a vary fast time frame. Definitely will be doing my service here when im ready. Great customer service

My experience started out very frustrating. I had scheduled an appointment days in advance for an oil change and replacement of all tire pressure sensors, with confirmations by email and text for a 7:30am appointment. I dropped my vehicle off early using the overnight box and clearly noted the requested work. After several hours with no updates, multiple calls, and a lot of confusion, I was eventually told late in the afternoon that only the oil change had been completed and that the TPMS sensors couldn’t be done that day — something that should have been communicated much earlier. The lack of communication and organization was disappointing, especially given the confirmed appointment. That said, I want to give credit where it’s due. Amanda called me, listened to everything I explained,