Midas

I had an excellent experience with Jordan at the Midas on Leonardtown Road in Waldorf. After another location improperly balanced my new tires, Jordan immediately noticed the issue before even putting the vehicle on the machine. He took the time to show me the excessive wheel weights, explained everything clearly, and corrected the problem with care and professionalism. His diligence, honesty, and attention to detail made all the difference. My car now drives smoothly, and I truly appreciate the level of service he provided. Jordan represents the standard of customer care and technical expertise that every service center should strive for. Highly recommend.

I had an appointment today 1/26/25 at 1pm . They called at 12:42 pm to cancel my appointment, saying they are backed up and they won’t get to me in time. You’re not new to business, how can you not estimate how many customers you can accommodate per day? Why call the customer at the appointed time. People have a schedule too! This is definitely unprofessional, bad customer service and unacceptable. Definitely will not be using this place again , or will be recommending it to anyone! I’m going to spread the word so people can be aware of this.

Recently, moved to Waldorf so decided to book an online oil change reservation. Get there two days later, they don't have anymore appts, in fact closing early for a fundraiser! Say less, won't ever return here. Back to VA, as I should have stayed. Guy at front desk, just as unconcerned. Shout out to Michelle- Fredericksburg Midas, you're the best in customer service. I'm coming back home, don't care about distance. Customer service 1st!!

Ken and his crew to the rescue! Able to get my daughter’s car done in time for class.

DO NOT GO TO THIS LOCATION!!! I went on Friday to get a state inspection so I could register my car in Maryland. I believed his name was Barry, passed my car inspection and said I was good to go. I was in a rush because I had to go to a medical appointment. However I noticed that my steering wheel wasn’t straight when I got in my car but didn’t think nothing of it. Well as the weekend went on I noticed a screeching noise every time I made a left turn and yet again my steering wheel would not turn straight while driving straight or parking. I called Midas on Sunday to report the issue and the older guy at the front told me to bring my car in. So I came on Monday once I got off of work (drove an hour) and they looked at my car and claimed there was nothing they did to damage my car. They sai