Mills Honda Service

Came in for a recall appointment on my truck, plus a couple other things I needed checked out. I originally thought it would be a drop-off and pickup later situation, but they told me it’d take about 2 hours. It ended up being closer to 3 or 4, which was totally fine since I didn’t have any plans—and they got everything done in one visit. I was impressed they handled it all the same day. The advisor was understanding, and the staff was friendly throughout. I’ll definitely return if I need more work done.

Very busy place. Numerous warning lights came on. Dropped it off but was warned they were booked 4 weeks out. They got it in, diagnosed initial problem and discovered a recall which they remedied as well. Bill came under initial amount. Took a couple weeks no loaner or rental available. Very honest, thorough, and nice. Jessica, Dave, Jim , and the mechanics are A plus.

Monday will be 7 weeks since they have had my car it took 5 weeks in order to get a loaner.. at the point I don’t care what they do to my car, going to another dealership to trade it in.. 2020 crv 50,000 miles. I bought a year ago. The sales team is great I have been a customer since they were tanner Honda. I dropped my car off December 23rd. 10 am confirmed appt. I live 75 miles away I explained I’d be in town for part of the day and had some errands to run .. dropped car off at 930 . Ran errands. Pulled around 12:30 my car was still parked where I left it Pretty irritated I asked what the deal was.. they told me they thought I was leaving it there, and because I was leaving it there it wasn’t a priority.. no point did I say I was leaving it there . If they would have been more honest u

I am going to second Joanna's review and say before the long time service manager Al retired this was the best place to bring your vehicle. In the 2-3 years since he retired this is now the last place I'm bringing my vehicle! I've spent over $12,000 in the last year and when I picked my vehicle up a couple days ago it STILL wasn't fixed! After 2.5 months in the shop and $7,000 I'm scared to drive my vehicle! It turns out my engine mount which on my papers says was checked however according to the new girl hooking it to diagnostic is all they did and since they did that they aren't responsible for fixing it. This was visible while they were doing the other repairs, it was bulging so bad it was about to rupture! They were fine knowing I was driving out of their "service" dept with children i

I purchased a vehicle from Mills Honda in Brainerd in 2016 and used their service department for general maintenance and repairs. The first couple of years it was very nice and the staff was friendly. Recently a new service person was hired who obviously didn't like women and started being very rude to me every time I brought my vehicle in. The push button start was going out on my vehicle and we have a after market warranty that we purchased from Mills Honda. That rude service person said that I should just let it be until I got stranded somewhere because he didn't want to deal with the warranty coverage that Mills Honda sold to us. Sad to say things didn't get better. The last straw is when my vehicle was misfiring and the check engine light came on. I brought it to a local mechanic bec