Monro Auto Service and Tire Centers

Multiple problems encountered while getting oil changed. Paid 123$ for oil change / tire rotation. Asked them to check for a leak in tire. Requested high-mileage oil change. I’m going on a long road trip soon, so my first mistake was going here to get my car serviced. Problems below- First problem- they forgot to check for the leak. As I was leaving, I asked the girl if they found anything wrong with the tire and she they forgot to look. Second problem- as I’m getting in my car, the guy who acted like he couldn’t be bothered to talk to me. I explained about the tire and he said that he didn’t rotate them because they didn’t need it. Okay but I paid for it ?! Third problem- they gave me the synthetic oil which is more expensive when I asked for the high mileage so they’re a bunch of th

Brought my car in to repair a humming sounds. Was informed I needed a new rear differential. I dropped the car off Monday evening. I received a call on Tuesday evening from (Manny) informing me the car is all set and I must pay over the phone. I was never informed of this requirement and informed him I did not feel comfortable. He insisted on the payment. On Wednesday afternoon I show up to pick up my car and was informed while my car was being worked on the wheel barring was damaged, but no worries because it will be fully covered by them. Why was I not informed of this? I would leave the car until it’s fully serviced. My vehicle is still making the same loud humming sounds, my ABS sensor is on, traction off indicator is also on. Plus I have to bring the car back and wait another 45 min

Great job to the Enfield Monro! I came in with a coolant issue ( other than a tie rod issue) and they said they will look at it the same day. East Hartford made me wait 3 hours and didn’t get to my car as I was upset. The Enfield Monro found the issue and found a new issue which I absolutely trusted them as I was wondering why I kept filling up my break fluids for a year. ( a caliber issue) which I’m surprised that Kia didn’t find the issue?) They had everything ready and fixed the next day! My car feels brand new again. Thank you very much! And bravo to the Enfield monro!

I got a flat an hour before they closed, and drove there still leaking air expecting to be leaving my car for a day or two. They took me in, we explored my options, and they had me out with a patch a few minutes after they closed. I can't express how much I appreciate them being able to fit in in last second and have me driving away just an hour later. The staff is awesome, and I'll certainly be going to them for the things I don't feel like doing myself.

I stopped in yesterday 8/18 as my exhaust had detached and fallen and was dragging on the ground. The receptionist at the desk was very friendly and immediately went to go speak with the mechanic, Manny, in the garage about my situation. I had asked if the exhaust could be cut off since I had no way of paying to get it fixed. Manny pulled my car into the lift and started assessing the situation. He quickly came up with a solution and I was able to leave within minutes! I will recommend Monro to anyone who might need some help!