Monro Auto Service and Tire Centers

Seriously overcharged!!!!!! Prices on parts were 2 times retail prices, parts were purchased at the parts store just next to them. plus additional labor. Staff showed no concern for this and claimed to be all temporary staff. $1300 for pads and rotors!!!!. Invoice shows about 1 hour labor. Multiple other shops in town have estimated the job at 800 or less. We were told the tires were rotated while off and they definatly were not. We understood they would do an alignment for the qouted price and they did not. I fully intend to pursue this. This was deliberate. I checked the RETAIL prices on the parts at Autozone where they told me they came from. Keep in mind they get a discount on the parts. Monroe charged Double or more from the RETAIL price. They said labor was baked

Where do I begin? My husband ordered tires from Tire Rack and this place was recommended for the install. We had them delivered to the shop and we had an appointment for install a few days later. I showed up for my appointment and was told there was no mechanic there. And that he is always late. I was told he should be there in about an hour. Ok?! So I head across the street to shop to waste some time. I head back, go back to the counter, put my keys up, they confirm the information and then said you got your tires delivered here? I confirm. They went to check. She came back to the lobby and said they weren’t there. And was told they must be being delivered later, so we schedule an appointment for the following day. After speaking to my husband, he confirms they were delivered and signed f

Advertised free alignment checks. When I called I specifically asked about getting my alignment checked before deciding to pay for an alignment. When I went in for appointment I once again checked with the desk that I'd be getting the free alignment check first so that I wouldn't be paying for an alignment unless I actually needed it. I left, they did the full alignment. Never called me with the results of the check to ask if I wanted to go through with the alignment. Alignment was like less than 1% off so I would not have chosen to go through with it had I been called with the results of the check like I was expecting. Like I said alignment was barely off and was not related to the issue I was having so now I'm out $130 and still have to go somewhere else to get my car fixed.

The mechanic was upfront and precise.. No hiding cost or second guessing. His insight on what to MIGHT need addressing in the future wasn't just told to me ....HE SHOWED ME. .... He wasn't all stressed and knew I was , so his relaxed approach made me feel very comfortable on getting the work done immediately. The price quotes were lower the prior 2 I got earlier. SOOOO it was a no brainer. VERY SATISFIED!!!! I WILL BE GOING BACK ! Thanks 😊 ( the work I had done was brake lines $$$)

Monroe has taken great care when it comes to my car.Always polite and ready to accommodate customers! Reasonable prices and extremely honest.