Monro Auto Service and Tire Centers

They monro were supposed to give me free tire rotation for having oil change done, couldn't tell if that was done or not. I brought car in to have exhaust system checked out. I figured I get an oil change since it was in need of one. As far as the exhaust system was told I needed everything from the flex pipe back. He the person on duty said if he could get all the parts for the camary le 2001 it would cost around 2k, he didn't seem eager to want to obtain the parts so I said to myself I will take it to Girad toyota on coleman street where I have had semi good report here with their service.

Wanted to share a great experience yesterday. Made an appointment for a wheel alignment after getting new tires put in my car else where. First they agreed to match another local place price. They said they would check the alignment and if it didn’t need it they wouldn’t do it and would not charge me. That is exactly what happened. They checked my alignment. Found it in spec and returned my car at no cost. What amazing service and honesty! Thanks so much to Monro in New London. They have always been straightforward and honest, here is another great example!

Went to them to get my flat tire fixed (which was $30!!) I’ve never known an auto shop to charge for a flat tire repair. But I had no issues paying them. I also got an oil change. They later called me and told me my brakes needed to be replaced so i did that too. The only issue I had with them was when I got my car back my shifter was covered in grease and dirt from them working all day and my white steering wheel cover was no longer white. When I worked at a tire shop there was always one person who didn’t work on the cars so his hands were clean. So when we gave customers their cars back we didn’t leave them dirty. Now I have to clean my car after them and I shouldn’t have to.

All staff was very kind and helpful while completing a last minute oil change for us before going on a trip. They stayed a few minutes late and took care of us. We are very grateful for the service provided here!

Noticing that Monroe has a copy and paste response statement for all the negative reviews. I was hesitant to post anything because of that. Literally got three quotes on brakes, pads and rotors on my car. The last estimate, the front desk person rewrote the estimate and increased the cost to nearly 1,600.00. Needless to say, I got an another opinion at Goodyear in Groton, Connecticut for $650. So where do you think I gave my business too?