Monro Auto Service and Tire Centers

I was the first customer but it quickly became busy & I ended up waiting longer than needed to get my car back. When I first went in, a gentleman was on the phone on a personal call so I couldn’t talk to him. I ended checking in with another gentleman. All in all, good service, but a little disorganized. I feel like you need one person to handle customers and computer without handling cars as well. I think I probably ended up waiting an extra 20 minutes after my car was done.

I just had my battery and alternator changed here. During the duration of my car being in the shop it was a struggle to get any type of communication. When I was finally able to pick up my car, I paid for my service and was told it was ready to go. Once I get in the car I notice my car is shaking pretty violently. When we went back inside they informed us they “forgot” to tell us we needed to replace spark plugs and coils. So we asked how much that would cost which they quoted me close to $1800. So we asked for an itemized list and we cross referenced the prices. We were told he “wasn’t charging a lot for labor” but after seeing how much the parts really cost it’s blatant to see they were hiding the labor cost in the cost of materials. When we brought up that it’s obviously marked up the

Just had a Honda pilot serviced here. Got the alternator and battery replaced. When somebody went to pick it up they said oh we “forgot” to tell you that you needed new spark plugs and coils. They gave us a ridiculous price so we went a different direction. We called a small business and when he came to check it out there was 3 connections not attached for the fuel Injector. After what he said plus my own research they didn’t even have to unplug that to do what I had done so they did it on purpose to get more money out of us. What a scam. Do not go here if you want an honest mechanic. And even worse on top of all that I had a car seat in the back while it was getting serviced so they knew I had at least 1 car seat aged kid that rode in the car. What kind of a sick business would feel good

Do Not Go Here. I ordered 1,100 dollar tires from tire rack to be installed on my only day off of the week. Appointment at 9am. The store looks abandoned, I thought it was the wrong address but went inside. The only employee comes over and says yes we have your tires but I cannot install them you can come back next week. In the rain I take my tires put them in my honda and leave. Luckily the Firestone down the street was able to fit me in. Don't waste your time dealing with Monroe they are a thumbs down for me

HIGHLY do not recommend. ordered tires from goodyear at the beginning of the week and set up an appointment for today at 10am, everything was paid for and i called last night to confirm they said yup see you at 10! showed up this morning and the 2 guys there had no idea what i was talking about and went to look 4 times in the back and said they have no appointment or my tires and they must’ve been delivered somewhere else but if i wanted tires today i would have to pay AGAIN even though i showed them the email with my order and appointment. after being on the phone w corporate and goodyear all morning i find out that my tires were delivered 11/2 and signed off on, and the kid named josh that was there this morning confirmed to signing off on them but didn’t know where they are. don’t know