Monro Auto Service and Tire Centers

booked an appointment for an oil change and tire rotation at 8:30 a.m. and arrived on time. When I checked in, I greeted the front desk staff member, Domenic Gaudino, politely: “Hi, good morning, how are you doing?” His response was rude and dismissive. He did not return the greeting and immediately said, “Do you have an appointment?” His attitude was unprofessional and unfriendly from the start. I confirmed my appointment, and Dominic told me the service would take about 45 minutes. He also informed me the full synthetic oil change would cost $138.43, which I approved. Instead of 45 minutes, the service took almost two hours, causing me to miss an important meeting. No updates or explanations were provided during the delay. The next day, I checked my vehicle and discovered that the oil

The new store manager Mustafa and the whole team were friendly and knowledgeable! Communication was consistent throughout. I'm really happy about how honest Mustafa was with me. Had come in for 2 issues but he told me only one of the "issues" was actually an issue. I would assume a place trying to take advantage of their customers would have just told me both things needed to be fixed, so Mustafas honesty here really meant a lot to me. I think this place has a bad wrap from old reviews and I would HIGHLY recommend giving them a chance under Mustafa's new management!

Wish there’s was a 0 star rating. Please for the safety of yourself and your family do not go here. I had my brakes serviced for the first time on my 2022 car. A couple of days later I experienced a total brake failure while traveling on the highway. LUCKILY traffic conditions allowed me to use the engine to brake until I was able to stop in a breakdown lane. It turns out the entire brake and caliper fell off of the car due to poor workmanship. I had the car towed back to muffler the next day. It took them nearly a month to fix and no refund was offered. Some of the most terrible business practices I’ve ever witnessed and straight up lies every time I asked for an update. They never once updated me, I had to call them every single time I wanted an update. I’d stay away from here. They can’

My time at Monro was a fast one. Vinny got me in and out and even looked up a situation for me that I wasn’t even there for. He was very helpful. Raine was also very helpful and got me in and out when I had to return. Thank you guys for assisting me and listening to all my car problems!

Sorry that there isn’t a zero star rating. Worst experience ever. Told me they’d look at a leaky tire (simple, eh?) in an hour. After 3.5 hours they took it in, and in 2 minutes had it off the rack. Told me I had a “ghost leak” (whatever that is). Never took the tire off to even look at it, just dismissed me and sent me on my way with the screw still in the tire. I’m not a mechanic, but apparently those are hard to find here as well. Photo of my “ghost leak” attached. Not hard to find if you actually look for it.