Monsey Service Station

Best customer service I ever experienced. They went above and beyond. I would give 10 stars if I could.

Brought car in for a 'free' estimate. They told me to leave it for 2 hours. They call me 5 hours later telling me it would cost near $1,000 to repair. I said no thanks. Came to pickup car. Lady in the front YAEL daughter of owner tells me $25 please. I was like what ? She says yah when we have to check it cost $. I told her what happen to 'free estimate' and where does it say with all your 100 signs on the wall that you charge this fee. She looked around the wall and nothing was posted. Went to her 'dad' the owner to get him involved. I drove car to another mechanic shop just a short half mile away. He looked at it and told me it's nothing, don't spend a dime keep driving it. I was like wow !! I forced him to look at it. He says just need to clean up some dirt in there and you will be fin

I recently brought my car to this repair shop and was blown away by the level of service I received. From the moment I walked in the door, the staff was friendly and attentive, taking the time to listen to my concerns and provide expert advice. The technician who worked on my car was knowledgeable and efficient, taking the time to thoroughly diagnose the issue and explain the repair process to me in detail. The repair was completed in a timely manner and the final result was top-notch. I was also impressed with the cleanliness of the shop and the overall professionalism of the staff. The prices were also very reasonable, especially considering the high quality of the work. I would highly recommend this repair shop to anyone in need of reliable and trustworthy car repairs. They truly go

Honestly a bad experience I was sent by my car insurance here to take photos of the car, I had to go back 4x because there “app was down” every time I went and instead of letting me know hey we don’t know when it’s gonna be back up again maybe try another spot they keep telling us to come or to come in the morning, I have a job and can’t be missing work like that. The elderly man and women were the rudest, telling me I can go anywhere else and closed the door in my face very unprofessional it is what it is.

Just went yesterday for a check engine light. The woman told me there is a fee for checking that would apply towards the work if it does need to be fixed. When I came back she told me it was a small thing (gas screw was not tightened) and even though they ran the diagnostics and found the issue they would only charge me 20.00 therefore waiving the inspection fee. She also pumped my tire for free. I thought that was super honest. I will definitely be going back. An honest mechanic is not always easy to find. Definitely recommend them.