Mopar Part Depot Parts Department

This place is a joke, I placed an online order for a Jeep Wrangler part. The website said to enter your VIN number to make sure the part would fit your vehicle, and once I did that, it said it would fit. I contacted the parts department just to make sure before I bought the item. I provided them with a VIN # and the order number, and they said it would fit, so I placed the order online for $275. Once the part Came in it was not fitting my car, I contacted the parts department to tell them about the issue they said they sold me the wrong part. And they are making me pay for shipping the item back even though it wasn't my fault. And I can never reach a manager or this place at all. BUYERS STAY AWAY FROM THIS PLACE SAVE YOURSELF FROM THE HEADACHE.

This is the worst service place ever. I had Brian ring me up at 8:30am today. He said service was going to be done in 2-3hours. I never received a call so I called around 2. They left me on hold for 15 mins and I just called back. They said the car will be ready within the hour. No call. I went to the store at 5:30pm to see if it’s done. The car is sitting out on the street and they said they haven’t started yet. This is ridiculous. I had an appointment for 8:30am and I was on time.

How do you put negative stars? This place will steal your money between having the most outrageous labor rate and then when you decline repairs they force you to buy the part you never authorized. On top of that they said I needed rear brakes and when I took it elsewhere they were basically brand new still. By all means don't go here for anything. Hope the owner enjoys his mansion

if negative stars could be given I would give it that. This place is such a scam with insane rules and prices. $400 for just a diagnostic exam is insane. The service is also terrible. The workers seem fed up with simple questions and seemed unwilling to help. Never go here.

This is actually a 0 star review. I placed an order, they took the money, sent an email of confirmation of order being placed and then canceled the order the same day. I did not, however, get any notification of the order being canceled. So when it came time that I should have received the part, and it didn't come, I had to go back to the original order confirmation email to track the part. And that is where I learned of the order being canceled. True professionals. I would not recommend doing business with them. I won't be anymore.