Moran Automotive and Towing, Inc.

If I could leave NO stars I would! I had a pretty frustrating experience with this tow truck company. Their service was unprofessional and took forever, and I honestly felt like they basically stole my money. I agreed on a price in-person, but when I showed up the next day, an older lady demanded way more than we agreed on and wouldn’t give me my car until I paid up. That bait-and-switch move seemed shady and probably even illegal. The company was totally opaque and didn’t seem to care about fair business practices, which made me feel pretty helpless and taken advantage of something a lot of folks have probably dealt with in shady towing scams. Reputable businesses should give clear prices upfront and keep their word, but this company used pressure tactics and refused to give me a written

Extremely unprofessional and overpriced. This company was used for a police-ordered tow after an accident and I was charged $465 for less than 24 hours of towing and storage. When I asked for a breakdown of the charges, the staff were rude and dismissive instead of transparent. Based on my experience and the number of similar reviews, this seems to be a pattern of overcharging people who have no choice but to use their service. I will be filing a complaint with NJ Consumer Affairs. I do not recommend this company.

The service I received was extremely disappointing. Communication was poor, and interactions felt dismissive rather than helpful. What should have been a straightforward process became unnecessarily stressful due to attitude and lack of professionalism. Basic questions were not handled with patience or clarity. Instead of providing explanations or assistance, responses felt defensive and uncooperative, which only added to the frustration. Overall, the experience showed a lack of respect for customers and very little accountability. There was no effort to improve the situation or provide proper support. Based on how this was handled, I would not recommend this service. If you have other options, it’s best to use them.

Most unprofessional hustlers out there. Do not use. Reporting to consumer affairs. Tom was incredibly nasty when I asked why I was paying $200 when it clearly states that the maximum price to be charged is $175 on the receipt he provided. He told me that’s the price and if I didn’t like it tough because he doesn’t want to be out there doing that job anyways. Called to complain and it seemed that this was the norm for the company. Zero professionalism, empathy or proper etiquette. I absolutely will be calling the department today of consumer affairs and requesting they have their contract with the state relinquished immediately. They are hustlers, dishonest and extremely rude. Unacceptable

this place is a scam and shitty. first off reception barely wanted to greet me. keep in mind I’ve never had to pay more than 150 for a tow that’s only been in the impound for less than a day. I got the car towed at 8pm the previous day and picked the car up at 4:04pm today which is less than 24 hours. but yeah, according to them, I still had be charged two calendar days and it ended up being $200 plus tax. never had that happen before. after being reassured by the police officer who helped me with my vehicle that it would be super cheap. would not recommend and get it towed at a place you trust!