Morrie's Golden Valley Cadillac Service Center

Ed exemplified great customer service by explaining clear details of the repairs that my vehicle needed. Ed also provided me with an approximation of how much time I have to get the repairs done along with the paperwork (business card attached) which would explain each repair. Ed even sent me a diagnostic video of my vehicle. Most importantly Ed checked in with me periodically while I waited in the waiting room to provide me with updates on how well the repair and the oil change was coming along. My vehicle being older made no difference in the quality customer service that I received. Great communication Ed I’ll be back Ty!

I brought my vehicle in because my rain sensors wasn’t working correctly and it wasn’t getting hot inside the vehicle. The service department said they needed to replace the rain sensor on the mirror. When they took the mirror off the windshield and said they couldn’t get the mirror to stay on the window and I will need a new windshield, I told them ok order a windshield and they gave me a company they work with to install the windshield. They also told me the reason why it wasn’t heating was because it needed a software install and they said I have to pay for that, which is absolutely ridiculous for having to pay for a software update. I waited 1 week and the windshield still hasn’t come in, I called the company that’s installing the windshield and he said he will call Cadillac. Cadillac

Cadillac repaired my transmission and fully honored the warranty so there was no charge to me. DeAndre was excellent to work with through the entire process - professional, kind and very communicative. When it became clear the repair would take some time, he proactively offered a courtesy vehicle without me having to ask and it was provided quickly (beautiful too by the way). Overall the experience was low stress, seamless and better than I expected for a major repair. I appreciated the level of service and attention provided and wouldn’t hesitate to work with DeAndre again.

0-10 customer service. Had a dead battery and it took 4.5 hours to call me back. By that time I had already got AAA to come on my own because you need a super pack jumper set to start Escalades. Service manager tried to send me home with my vehicle saying battery tested “good”. I shared my last experience with a dead battery and requested more diagnostics and to keep the vehicle so it wouldn’t die again my garage. The manager wouldn’t give me a loaner because I wasn’t spending money yet. I had to call Enterprise and pay $60/ day. The next day my vehicle needed what I was told $4k in repairs and now they magically had a loaner car for me. I authorized the repairs and when I picked the vehicle my bill was $5,600 not $4,000. No explanation given for what I was verbally told versus the in

My Cadillac Vistiq was taken to the dealership for service on February 10, 2026 due to a malfunction with the Super Cruise feature. The system would not initiate lane changes or perform commanded lane changes, which is a core function of the system. The vehicle remained at the dealership from February 10 through March 5, totaling approximately 21 days out of service for diagnosis and repair. During this time, the dealership replaced several components including the front windshield, front camera, and additional related sensors associated with the Super Cruise system. While a loaner vehicle was provided, having a brand-new vehicle out of service for this length of time is concerning. Additionally, I raised an issue regarding peeling on the passenger-side wheels. The dealership stated the